Kalm Agreement 

1. Definitions
In this Agreement:

• “Client” means the person or entity receiving services from Kalm Organise.

• “Service(s)” means the organizing, planning, arranging or related services provided by Kalm Organise.

• “Agreement” means these Terms & Conditions.

​​

2. Scope of Services
Kalm Organise will provide the Services as agreed in writing. The exact deliverables, timeline, and any special requirements will be detailed in a Service Quote or Proposal which forms part of this Agreement. Any changes to the scope must be agreed in writing by both parties.

​

3. Payment & Fees

• The Client agrees to pay Kalm Organise the fees quoted.

• A non-refundable deposit is required to secure the booking.

• The remaining balance will be automatically charged to the credit card on file within 3 days of the completion of Services.

• If the payment is not successfully processed within 3 days, an additional 4% late payment fee will be added to the outstanding balance.

• All fees must be settled in full before any future Services are scheduled.

​

4. Cancellation / Refunds / Rescheduling

• If the Client cancels or reschedules Services, notice must be given in writing by a certain time (to be agreed).

• Refunds (if any) will depend on how much work has already been done.

• Any costs incurred by Kalm Organise (purchases, materials, staffing etc.) before cancellation will be reimbursed by the Client.

• The $900 deposit will be forfeited if cancellation occurs within 24 hours of the scheduled organising session.

• 50% of the deposit will be forfeited if cancellation occurs between 24 to 48 hours before the session.

• 25% of the deposit will be forfeited if cancellation occurs between 48 hours to 3 days before the session.

​

5. Client Responsibilities

• The Client must provide all necessary information, approvals, access, and cooperation required for Kalm Organise to perform the Services.

• The Client is responsible for ensuring that the workspace is safe, accessible, and free from obstruction.

• If delays occur due to the Client (e.g. missing information, lack of access, incomplete preparations), Kalm Organise will not be held liable for any resulting delay in the delivery of Services.

• Kalm Organise reserves the right to pause or terminate the session if persons on-site (including family members, contractors, movers, or third parties) hinder, obstruct, or disrupt the work. In such cases, the Client remains fully liable for all agreed fees, including any additional costs incurred.

​

6. Confidentiality & Privacy

• Both parties agree to treat any confidential information shared during the course of this Agreement as private.

• Kalm Organise may handle personal data—Client consents to this under applicable privacy laws (e.g. PDPA in Singapore), for the purposes of delivering Services.

​

7. Intellectual Property

• Unless agreed otherwise, all work created by Kalm Organise remains its intellectual property until full payment is received.

​

8. Liability & Indemnity

• Kalm Organise will perform Services with reasonable care and professionalism.

• To the maximum permitted by law, Kalm Organise shall not be liable for indirect, incidental, or consequential damages.

• The Client agrees to indemnify and hold harmless Kalm Organise for any claims, losses, costs arising from the Client’s breach of this Agreement or misuse of deliverables.

​

9. Force Majeure
Neither party will be liable for failure or delay in performing obligations under this Agreement if caused by events beyond its reasonable control (e.g. natural disasters, acts of government, pandemics).

​

10. Termination

• Either party may terminate this Agreement by giving written notice, subject to any cancellation charges or refunds as per clause 4.

• On termination, the Client must pay for all Services performed up to that date, and reimburse any non-recoverable costs incurred by Kalm Organise.

​

11. Governing Law & Dispute Resolution

• This Agreement shall be governed by the laws of Singapore.

• Any dispute arising out of or in connection with this Agreement will be resolved first through negotiation. If unresolved, through mediation or arbitration as agreed by both parties.

​

12. Valuables, Risk & Limitation of Liability Clause

• The Client expressly acknowledges and agrees that they bear full and sole responsibility for the identification, safeguarding, and removal of all items of value, including but not limited to cash, jewellery, luxury goods, sentimental items, heirlooms, collectibles, financial documents, legal documents, and any other items of monetary or personal significance, prior to and throughout the provision of services by Kalm Organise (“the Company”).

• The Client further agrees that it is their sole obligation to clearly identify, segregate, and/or label all items intended to be retained. The Company shall be entitled to rely on the Client’s instructions, whether written or verbal, and shall not be required to independently verify the value, importance, or intended retention status of any item.

• To the maximum extent permitted by law, the Company shall not be liable for any loss, damage, disposal, or misidentification of items during or after the provision of services, including where such items were not expressly identified or were left unsecured or unmarked by the Client.

• The Client hereby irrevocably waives any and all claims against the Company, its directors, employees, contractors, or agents arising from the disposal or handling of items in accordance with the Client’s instructions or within the scope of agreed services.

​

13. Miscellaneous

• These Terms & Conditions, together with the Service Quote / Proposal, constitute the entire agreement between the parties.

• No variation to this Agreement unless agreed in writing by both parties.

• If any provision of this Agreement is found invalid, illegal or unenforceable, the rest of the Agreement remains in effect.